Architecture

How TriagoAI is put together

One loop, with you in control: work enters through a single intake, seven agents do the analysis and propose the fix, nothing changes without your approval, and every action is recorded on a tamper-evident audit chain. The same app runs in the cloud, on your own infrastructure, or fully local.

Interactive - hover a node, trace a path, switch the theme. Conceptual view; module-level detail lives in the docs.

The loop

Detect → triage → diagnose → remediate (human-approved) → verify → document.

Surfaces

Email, monitoring webhooks, and a self-service portal all feed one intake path - so every channel lands in the same queue.

Agents

Seven agents, each mapped to an ITIL 4 practice, run on one shared runtime with an inspectable step timeline.

Approval

Read-only work auto-runs. Anything that changes a system parks at a human approval gate with the plan, the blast radius, and the rollback.

Execution & verify

Approved actions run through an allowlist, then the agent verifies the outcome before closing the loop.

Data & audit

Every mutating action is written to a SHA-256 chained audit log; tenant data is scoped to its tenant.

Deployment

Cloud, self-hosted on your own infrastructure, or fully local with Ollama - the same app, your choice of where data lives.

Seven agents, one accountable loop

Triage

Service Desk · Incident

Diagnosis

Problem · Monitoring

Remediation

approval

Incident · Change

Change Risk

Change Enablement

Knowledge

Knowledge Mgmt

SLA Guardian

SLA · Improvement

Comms

Incident Communication

Human in the loop

Read-only actions run automatically. Anything that changes a system parks at an approval gate, where you see what will be implemented, its blast radius, any downtime, the risk score, and the rollback plan before you approve. Approvals are recorded.

Trust & deployment

• Tamper-evident audit chain - every mutating action is SHA-256 chained to the previous one.
• Role-based access control across ITIL roles; tenant-scoped data.
• Cloud, self-hosted, or fully local (Ollama) - data never has to leave your infrastructure.
• Bring your own model, or use an OpenAI-compatible provider.

We publish only what we can prove. Certification status and control detail live on the trust center.

See it run

Launch a fully-seeded demo and watch the whole loop unfold on one screen.

Try the live demo Read the docs