How TriagoAI is put together

How TriagoAI is put together An architecture diagram generated by Archify. Users & channels · email · webhooks · portal · Architecture component Users & channels email · webhooks · portal Intake · one queue · Architecture component Intake one queue AI agents · seven ITIL roles · Architecture component AI agents seven ITIL roles Human approval · you decide · Architecture component Human approval you decide Knowledge & RAG · vectors · KnownError · Architecture component Knowledge & RAG vectors · KnownError LLM · cloud · BYOM · Ollama · Architecture component LLM cloud · BYOM · Ollama Audit chain · SHA-256, always on · Architecture component Audit chain SHA-256, always on Execute + verify · allowlisted actions · Architecture component Execute + verify allowlisted actions Database · single node · tenant-scoped · Architecture component Database single node · tenant-scoped Document · KB + KnownError · Architecture component Document KB + KnownError inbound classify retrieve propose approve verify reason every step Legend Frontend Backend Database Security External

Surfaces

  • • Email, monitoring webhooks and the self-service portal feed one intake
  • • Every channel lands in the same queue

Agents & approval

  • • Seven ITIL-mapped agents on one runtime
  • • Read-only work runs auto; anything that changes systems waits for approval

Trust & deployment

  • • Every mutation is written to a SHA-256 chained audit log
  • • Cloud, self-hosted, or fully local — the same app, your choice of where data lives