AI-native IT service management where agents detect, triage, diagnose and remediate - with human approval - and document every step on a tamper-evident audit chain.
Three steps - with you in control at every one.
Email, webhook, or self-service portal - everything lands in one queue, triaged and prioritised automatically.
Agents find the root cause from telemetry and logs, then propose a fix - with a confidence score.
A human approves the change. The agent fixes and verifies, and documents every step on an audit trail.
Architecture
Intake → seven ITIL-mapped agents → your approval → execution & verification → documentation, on a tamper-evident audit chain. Runs in the cloud, self-hosted, or fully local.
See what percentage of tickets your AI agents resolve without human intervention. No vanity numbers - measured from real resolved tickets on your workspace.
AI-resolved tickets tracked automatically
Human-approved fixes still count - the agent did the work
Live dashboard at /reports/containment
White-label TriagoAI and run your clients' service desks - keep the margin.
Manage every client under one workspace - branded as yours, not ours.
Run your clients' service desks and bill for the outcome, not the hours.
Fix issues on your clients' nodes directly - with human approval on every change.
P1 detected the moment the alert fires
auto-detect
Root cause named with a confidence score, matched against the Known-Error database
confidence-scored
Approved fix executes and auto-creates a change record
human approval
P1 incident on api-01 - disk util 98 %. Correlating log signature with Known-Error DB…
Diagnosis: node=api-01, fault=disk, root cause=Log partition at 98%, confidence=0.94, recommended action=clear_disk
Remediation: clear_disk on api-01 · Parserlog janitor will run · No downtime. Approval required.
Approved by Admin Ada. api-01 disk cleared (41 % → 18 %). Fleet recovered. Change CR-104 auto-filed.
| Action | Actor | Time | Hash |
|---|---|---|---|
| ticket.status.change | Admin Ada | 14:03:42 | a3f8c2… |
| agent.remediation.execute | system | 14:03:41 | d51ae0… |
| agent.diagnosis.complete | system | 14:03:07 | e9c7b1… |
| alert.fired | monitor | 14:03:00 | 7b2f4a… |
Early-access pilot - free 30 days on one node
0
AI agents, one accountable loop
Human
approval before every fix
SHA-256
tamper-evident audit chain
ITIL 4
aligned practices
Each maps to an ITIL 4 practice. Every run records an inspectable step timeline.
Triage
Service Desk · Incident Mgmt
Classifies, prioritises, dedupes and routes every incident the moment it lands.
Diagnosis
Problem Mgmt · Monitoring
Pulls live telemetry and logs, matches known-error signatures, names the root cause with a confidence score.
Remediation
Incident · Change Enablement
Proposes an allowlisted fix, pauses for human approval, then executes and verifies on the live fleet.
Change Risk
Change Enablement
Scores change risk 0-100 and enforces SOX dual-approval for regulated packs.
Knowledge
Knowledge Mgmt
Turns every resolved incident into a deduped KB article - Symptoms, root cause, resolution.
SLA Guardian
Service Level · CSI
Predicts SLA breaches, auto-escalates, and produces the monthly CSI report.
Comms
Incident Communication
Drafts stakeholder updates with DORA classification for major incidents.
Inspectable timeline
Every agent step - think, tool, approval, result - is recorded and rendered live. No more black-box “AI triaged this ticket.”
Tamper-evident audit chain
Every mutating action is SHA-256 chained to the previous one. Retroactive edits are detectable - a SOX / DORA-ready control, always on.
For financial services
SOX · DORA · PCI regulated
For MSPs & IT teams
White-label · multi-tenant · resell the margin
Tamper-evident audit
SHA-256 chained, always on
Compliance-aligned
Controls designed against SOC 2 / ISO 27001 frameworks - certification is a future step, not claimed
Human-in-the-loop
Approval before any change
Local AI mode
Ollama - data never leaves the box
ITIL 4 practices, operationalised
109-second demo · captioned
A real node, a simulated disk-full fault, and seven agents closing the loop - triage, diagnose, remediate with your approval, verify, document.
Works with the stack you already run
An AI layer on top of your RMM/PSA - not a replacement.
| Capability | TriagoAI | ServiceNow | Jira |
|---|---|---|---|
| Closes the loop (acts, with approval) | Yes | - | - |
| Seven ITIL 4 mapped agents | Yes | add-ons | - |
| Inspectable agent timeline | Yes | partial | - |
| Tamper-evident SHA-256 audit chain | Yes | add-ons | - |
| Local-AI / self-host (data stays in-box) | Yes | - | - |
| Flat per-company pricing (no per-seat) | Yes | - | - |
2026-08-26
A practical, no-hype walkthrough of reducing Level 1 ticket volume — find the repeat offenders, fix root causes, deflect the easy stuff, then hand the mechanical fixes to approval-gated automation.
Read2026-08-26
Why the human approval gate — not full autonomy — is what makes AI remediation safe enough to sell: an allowlist, a parked workflow, and a tamper-evident audit trail.
ReadNo. Read-only work runs automatically; anything that changes a system parks at your approval gate with the plan, blast radius, risk score and rollback. The agent does the work - you keep the keys.
Wherever you choose: cloud, your own infrastructure (self-hosted), or fully local with Ollama so data never leaves your box. Bring your own model, or use an OpenAI-compatible provider.
No. TriagoAI is an AI layer on top of your existing stack - it works alongside your RMM/PSA and monitoring, and integrates with the tools you already run.
Every mutating action is written to a tamper-evident SHA-256 chained audit log, with RBAC across ITIL roles and evidence packs for auditors. We publish only what we can prove - certification status is on the trust center.
Flat per-company pricing: $99 / $299 / $799 per month, no per-seat tax. Start a 14-day free trial (no card), or ask for the 30-day guided pilot on one node.
Where we are
There are no customer logos on this page yet - and we are not going to invent any. What we can show you instead is everything that is verifiable today, whether or not you ever talk to us.
A public build log
Every change, as it ships - including the ones that were wrong first.
A live status page
Uptime you can check yourself, not an SLA we typed into a slide.
A tamper-evident audit chain
Hash-linked and verifiable - you can prove what the AI did and why.
Watch it on a real server
Connect one node and see it find something. No slides, no seeded screenshots.
Design partners get white-glove onboarding, a 30-day pilot on one node, and their name here - with their permission, once it has earned it.
Launch a fully-seeded demo workspace and watch the whole ITIL lifecycle unfold live: a disk fault on api-01, a P1 incident, and seven agents closing the loop.