Roadmap
What's next
Where TriagoAI is heading - honest status, no vaporware. Every item below is labelled with where it actually stands.
Vision
Self-healing, AI-native IT operations - agents that detect, diagnose, remediate, verify and document, so the service desk runs itself under human supervision.
Shipped
- Live today.- Seven ITIL-4-mapped agents - triage → diagnosis → remediation, human-approvedshipped
- Autonomous self-healing - node-mapped alerts are triaged, diagnosed and fixed unattended; low-risk auto-approves, high-risk parks for one approvalshipped
- Tamper-evident SHA-256 audit chain + immutable JSON exportshipped
- SLA prediction, CMDB, service catalog & self-service portalshipped
- Public trust center & security postureshipped
- AI Engineer curated error knowledge baseshipped
- Mobile-friendly agent bar (390px)shipped
In progress
- Shipping now.- NinjaOne & HaloPSA - asset sync, a per-tenant config UI and ticket write-back shipped; ConnectWise / Datto nextin progress
- Multi-modal RAG - vector plumbing in place, needs a multi-modal embedding providerin progress
Next
- The first post-revenue build.- MSP multi-client & co-managed tenancynext
- Continuous runtime monitoringnext
- 24/7 consensus memory loopplanned - not shipped
- Continuous agent pool drain (5-min)planned - not shipped
- Orchestrator autonomy (critical-only escalation)planned - not shipped
- Extended @mentions (any agent ↔ any agent)planned - not shipped
Planned
- Roadmapped once revenue lands.- Device managementplanned
- AI-driven patch managementplanned
- RaaS (outcome-based AI pricing)planned
Future
- Long-horizon.- Native mobile appfuture
- Agent marketplace expansionfuture